nCino Loan System Administrator II/III

This position is responsible for the administration of the nCino Bank Operating System. Primary duties will include configuration, support, maintenance, reporting, and enhancement of the system for commercial, small business, and retail lines of business. This position plays a critical role supporting and executing complex business processes while promoting efficiency, profitability, and other key bank initiatives.

This position may be filled as a Level II or III. Additional responsibilities and qualifications apply.

Administration and oversight of day-to-day configuration, support, maintenance, reporting, and overall improvement of the nCino Bank Operating System.
• Identify and resolve end user problems in an effective and timely manner.
• Assist in implementation of nCino processes that will streamline the loan approval process, automate loan data capture, enhance credit decision workflow, and support loan growth initiatives.
• Identify and assist in implementation of processes that will streamline the loan approval process, automate loan data capture, enhance credit decision workflow, and support loan growth initiatives.
• Production of management reports derived from automated databases to assist in collection of historical data collection and forecasting of credit trends.
• Conduct and/or coordinate enterprise-wide training on the nCino platform, including travel to all Trustmark markets, and ongoing technical support.
• Manage key vendor relationships along with vendor oversight requirements and corporate risk tolerance.
• Define and manage the configuration and implementation of new nCino feature releases and other system updates.
• Determine necessary configurations and procedures required to remain in compliance with loan policy and regulatory controls.
• Perform additional duties as assigned.

Level III additional responsibilities:

• Assist in creation and implementation of nCino processes that will streamline the loan approval process, automate loan data capture, enhance credit decision workflow, and support loan growth initiatives.
• Determine all potential effects of new features and releases and communicate them to the Manager-Credit Department or other business line leadership in order to determine the best strategy for implementation.
• Determine focus and workflow of the nCino Administrator team as a whole and coordinate with the Manager-Credit Department.

• Bachelor's degree in Business, Information Technology, or equivalent education or related training
• Minimum of two-year work experience as an nCino or Salesforce administrator experience
• Strong interpersonal, communication, collaboration, and leadership skills
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices
• Minimum 5 years administrator experience related to enterprise-wide large volume customer-based software/systems preferred
• Certified nCino or Salesforce Administrator preferred
• Prior experience in the implementation, management, and oversight of the nCino loan origination system preferred

Level III additional qualifications:

• Demonstrated history of excellence in major configuration, support, and maintenance of the nCino Bank Operating System

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.