Telephonic Counselor

Employee Services, a subsidiary of Medical Mutual, is the nation's most comprehensive employee assistance program (EAP), delivering more than twice the benefits and services to our Clients than competitors. In addition to extensive benefits for employee members, we also offer a broad suite of services to human resource managers and supervisors. Employee Services has more than 35 years of employee assistance expertise to virtually every industry sector, including government and public safety, health care, education, and non-profit organizations.

Provides telephonic/virtual, and /or face to face counseling, coaching, resource coordination, and case management for Employee Assistance Program members who call for immediate support. Manages consultations with human resources managers, referrals, documentation, and research.

Responsibilities

• Conducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to: behavioral health, substance abuse, relationship, and work-life, and coordinates resources.
• Coordinates and completes case management of intakes.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company's best interest.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
• As assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to: behavioral health, substance abuse, relationship, and work-life issues.
• Assists co-workers/afterhours vendor with case completion and follow up.
• Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
• Utilizes computer-based case management system to complete professional documentation.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Performs other duties as assigned.

Qualifications

Education & Experience

• Master's degree in behavioral health field (social work, psychology, counseling, or related field).
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

Professional Certification(s)

• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.)
• Active, current, and unrestricted license in the state employed may be required for face-to-face counseling.

Technical Skills and Knowledge

• Assessment, triage, in the moment support, research and case management skills.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.

About Employee Services:

Employee Services is a subsidiary of Medical Mutual and its family of companies:

Employee Services currently serves 2000 employer groups and over 1,300,000 members. In addition to our absolute commitment to providing the broadest menu of employee assistance benefits, we are dedicated to providing the very highest level of service to employee and family members who we serve. Our high member satisfaction and renewal rates stand in strong testimony to our commitment. Every year for the last dozen years, our EAP has earned a 98+% Member satisfaction and 96% Client renewal rate.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.