Meetings and Travel - Specialist Registration and Meeting Systems

The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, developing model ethics codes and more. Today, the ABA remains a member-based organization that works to ensure access to justice for all, a fair legal process, and respect for the rule of law at home and across the globe.

The ABA is committed to service and refining the standards that guide the legal profession. ABA staff are provided multiple types of continuing education and career development opportunities. Your work will help eliminate bias, enhance diversity, and advance the rule of law throughout the US and around the world.

The ABA recognizes the value staff contribute to our success through a generous benefits package that protects their health and their financial security. The ABA's wide array of benefit offerings include 401(k), medical, dental, vision, flexible spending accounts, health spending accounts, supplemental life and disability insurance, prepaid legal programs, and a complimentary membership to the American Bar Association, which offers additional benefits.

Flexible/hybrid work arrangements may be available for residents of CA, DC, IL, IN, IA, MD, MI, MN, TX, VA, and WI. Residency requirements may apply. ABA employees are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Job Summary/General Purpose of Job

• Position will work with entity planners/Cvent users and the Manager, Registration and Meeting Systems to provide technical and customer service support for the Association's event management platform. Responsible for supporting and adhering to system requirements; entering registration data to CVENT, communicating with Information Technology, Finance, Meeting Planners, and Marketing teams; assisting in collecting and analyzing data; assisting in developing user training; participating in quality control and standards; work with users to ensure successful integration of meetings with the Associations CMS (Personify).

Essential Job Functions and Responsibilities (listed in order of importance and/or time spent)

• Provide first line diagnostic/troubleshooting support and technical expertise to the Association's Cvent users for in-person, virtual, and hybrid meetings.
• Maintain relationships with internal departments as it relates to the Association's meetings systems.
• Complete meeting set-up requests with meeting data provided by entity planners.
• Deliver a customer service approach to assessing and interpreting entity needs and requirements which can include solutions to non-standard or difficult requests/issues.
• Drive improved use and capabilities of Cvent's products and services through education and engagement with entity planners/Cvent users.
• Provide instruction, guidance, and training, as instructed, for entity planners regarding the set-up, operation, registration, reporting, and analytics of the Association's meeting management systems, and support management by providing updates and training, as needed, about changes and improvements to systems.
• Assist with meeting systems integration with the Association's CMS (Personify) and MCLE system.
• Engage in quality control to ensure the Association's standards are followed for event websites.
• Assist manager in researching new meetings systems and upgrade opportunities for existing Associations systems.
• Produce and distribute best practices for entity planners.
• Performs other related duties as required.

Required Education, Qualifications, Experience

• Event Management (e.g. Cvent, Bizzabo, Hopin) and/or Mobile App platform experience.
• Constituent/Content Management System (CMS) experience; Personify and Adobe AEM experience.
• Technical proficiency to understand and troubleshoot product-related issues.
• Ability to work in a team environment, as well as independently.
• Organizational skills and attention to detail for documenting interactions.
• Excellent written and oral communication skills

Preferred Education, Qualifications, Experience

• Bachelor's degree
• Familiarity with CRM and support ticketing systems a plus
• Proven experience in customer support or a related role
• Experience in travel, hospitality, or the meeting industry is a plus

Physical Requirements

• Typical office work environment.

Extent of Travel Required in the Job

• As a normal course of business, this job will typically require travel of less than 15% of the time.

• Chicago, IL, USA