Portfolio Operations Director

A Brief Overview
Under the direction of the Vice President of Operations, the Portfolio Operations Director is responsible for the leadership, operational and financial oversight of their assigned property and team to achieve company goals. This role oversees and has responsibility of a selected property. This role may, at times, support multiple properties or portfolio based on needs of the business. This position will have reporting authority of the property in which they oversee, but is subject to change as business needs dictate. The expectation is that this position is on site, managing site operations during a period in which the Community Director position is vacant. Conversely, this position could also support multiple sites at one time. This position may work from a home office or office out of one of Hunt's properties or regional offices when not traveling to a property.

What you will do

• Travels significantly throughout the division to take on acting role of Community Director and assume all responsibilities of the site.
• Performs all tasks typically associated with managing staff such as, recruits, hires, trains, coaches, evaluates, and disciplines up to and including termination of direct reports in partnership with Human Resources and Recruiting teams when covering a property.
• Serves as Hunt's liaison with the Government and maintains an open line of communication with the local and other Government entities, as necessary.
• May at times, works as operational liaison between Community Director and Director of Operations.
• Manages operations by directing and coordinating activities consistent with established goals, objectives, practices, and policies of the company.
• Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
• Maintains records of all aspects of management activity on a daily, weekly, and monthly basis. Generates various reports, as required.
• Oversees risk management and emergency procedures.
• Practicess proper safety techniques in accordance with Company, property and departmental policies, procedures, and standards.
• In partnership with the Vice President of Operations implements Hunt Operational Programs to ensure sustainability of the projects.
• Works with the Vice President of Operations to improve processes and management methods to generate above budgeted NOI.
• Provides mentoring and empowers sites to operate self-sufficiently.
• Partners with Director of Operations and Regional Maintenance Directors to ensure execution of Capital Improvement projects.
• Participates in all property reporting requirements, both internal and external (i.e. DOD reports, Hunt board reports, Lender reports, etc.).
• Works with Community Director and Director of Operations to assist in the development of Annual Business Plans.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service, and relationship management.
• Reviews, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance, and appeal.
• Provides professional representation to command, housing, and other external parties.
• Maintains a positive customer service attitude.
• Ensures all resident requests or complaints are resolved in a timely, efficient, and courteous manner.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g. complaints, service requests, etc.
• Oversees the implement, design, and maintenance of residential retention programs.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• This position requires travel at least 70% of the time.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Property Management, or other related discipline Preferred
• 4-6 years previous property leasing management experience or applicable skills Required
• 1-3 years previous experience managing others Required
• experience with YARDI Preferred
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Ability to analyze and work within a financial set budget
• Excellent organizational and customer service skills, as well as the ability to work independently.
• Certified Professional of Occupancy (CPO) Preferred
• Accredited Residential Management (ARM) Preferred
• Certified Apartment Manager (CAM)-NAAHQ Preferred
• DL NUMBER - Driver's License, Valid and in State Required

Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $96,000 - $123,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview
https://www.huntmilitarycommunities.com/careers/benefits

You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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