Preferred Community (PC) Case Management Program Intern

SCOPE OF WORK:

The International Rescue Committee (IRC), works in the United States
welcomes newly arrived refugees and immigrants, supports them in their resettlement, and
provides holistic services to help them build new lives in their communities. As an introduction to
the position, this brief, but concise overview of the role should give the reader an understanding
of the important components of the job and how it fits into the mission of the program and IRC.

RESPONSIBILITIES:

• Assist caseworkers with services to clients, such as connecting clients to resources within
  mental health systems, physical healthcare, and benefit services; setting up appointments
  and coordinating with internal and external programs.
• Assist staff with maintaining case files.
• Contribute to client's ability to thrive in their community through a strong emphasis on
  client empowerment.
• Adhere to IRC policies, particularly those related to confidentiality and client privacy.
• Display sensitivity to cultural and personality differences of clients. Respect their beliefs
  and values.
• Provide translation and interpretation when necessary.
• Other related duties as assigned.

LEARNING OBJECTIVES:

1. Student will learn about refugee resettlement and refugee social services
2. Student will develop problem solving and client services skills
3. Student will learn how to manage client cases within established deadlines

REQUIREMENTS: Volunteers must be based in the U.S. Interns must be based in US, must be
a US citizen or have US work authorization, must be enrolled in post-secondary institution or have
graduated from a post-secondary institution within last 2 years.

• Undergraduate level studies in social sciences, international relations or a related field.
• Languages desired but not required: French, Arabic, Spanish, Ukrainian/Russian, Haitian-
  Creole
• Strong desire to help refugees rebuild their lives in New York.
• Ability to work independently, exercise good judgement, and have high attention to detail.
• Competency in Microsoft Office, data tracking, and file management
• Effective communication skills.
• Demonstrates ability to work effectively in a multicultural environment.
• Patience, understanding, flexibility, and an unceasingly positive attitude.
• Willing to learn about IRC history, philosophy, global work, and local efforts.
• Willing to adhere to IRC volunteer and workplace policies.