Sr. Associate I, Field Service Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Associate I, Field Service Operations supporting Clinical Operations Equipment, you will be trusted to manage the transportation, delivery, and logistics for various Alcon Surgical devices. In this role, a typical day will include:

• Coordinate the release and shipment of Surgical equipment logistics ensuring timely and cost-effective transportation working closely with the Inventory Assist team ensuring proper documentation and adherence to guidelines.
• Collaborate with cross-functional teams to include but not limited to Sales, Marketing, Project Management and Field-based roles.
• Drives internal control, regulatory, and process compliance through active understanding, engagement, and vigilance.
• Identify and resolve issues within the CRM system and related software applications.
• Maintain accurate records of inventory, tracking the status and location of all devices.
• Oversee delivery process, ensuring that equipment is received as expected and in a safe, timely manner.
• Collaborate with IT and technical support teams to address critical technical challenges.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience
• Prior experience with freight transportation logistics for medical devices or other large equipment
• Proficient with SAP and Salesforce, or similar

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities.
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Alcon Careers

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.