Manager - Lab Support Services

Participates in planning, implementation, management and evaluation of Clinical Laboratory Support Services activities in the Division of Laboratory Medicine in accordance with accepted national standards and administrative policies.

Position Location: Shaw Metro

• Contributes to development and monitoring of operating and capital budgets

• Assists Director in evaluating performance reports and budget variances and developing action plans

• Implements actions to facilitate meeting budget requirements

• In collaboration with Director, hires, trains, develops and directs assigned staff to meet departmental objectives

• Provides timely coaching and performance feedback

• Deploys staff appropriately to meet business objectives

• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets

• Develop the budget and assign resources to meet the team goals

• Provide the resources and guidance required for employees to perform effectively

• Develop procedures to ensure high safety and quality, and course-correct as needed

• Identify customers' needs and ensure service excellence in meeting those needs

• Be the link between the department and the team in defining the strategies to meet team goals

• Provide prompt and clear feedback to staff and support their performance

• Ensure team adherence to organizational regulations

• Manage the working environment to promote productivity and motivation

• Represent the team in clearing obstacles to high performance

• Hire staff and develop their capabilities

• Monitor and promote strong employee engagement

• Encourage and share new ways of making the right work easier to do

• Recognize and share incremental improvements in operations

• Promote the success of organizational and department initiatives by clearly aligning programs to the mission