SENIOR SPECIALTY SERVICES AMBASSADOR

Makes and serves coffee/espresso drinks and related beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.

Key Responsibilities:

• Prepares espresso orders for customers and catering using standard measures and recipes.
• Enters orders accurately into POS device
• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
• Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Always keeps display equipment clean and free of debris.
• Cleans equipment and workstation thoroughly before leaving the area for other assignments.
• Execute food and beverage processes, including deliveries, replenishment, pulls, stocking, rotation, cleaning, defect, signing and backstock.
• Monitor and record temperature-sensitive food and beverage items
• Record and complete all cleaning tasks as outlined on the checklist provided
• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs, creating a warm welcoming experience.
• Serves customers quickly and efficiently and prevents delays in serving lines.
• Deliver an exceptional guest experience.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
• Demonstrate a culture of ethical conduct, safety and compliance; work in a safe manner at all time to benefit yourself and others; identify and correct hazards; comply with all safety policies.
• Conduct opening and closing walkthroughs daily
• Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members
• Supports coordination of weekly staffing schedule including provision for vacation and holiday coverage.
• First point of contact to support either studio in a call out or absence
• Responsible for inventory of snacks and coffee products
• Oversees the maintenance of the machinery and escalates issues with management
• Effectively and efficiently working with all members of the Workplace team and providing supplemental support as necessary
• Greet employees and visitors, welcome visitors
• Acts as a back up support for welcome desk
• Ability to assist with day and evening events
  

Key Competencies:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Specialty Service Ambassador role
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.