Patient Ambassador - Jefferson Honickman Center

High School Diploma or GED Required

IDX certification preferred

Minimum of 3 yearsrsquo; experience in a medical setting handling busy practice including typing, telephone contact, insurance and referrals, decision-making skills, interpersonal communication skills, organizational ability and data entry computer experience.

Serves as a navigator and registrar. Responsible for managing patient flow on each floor and in the building lobby. The Patient Ambassador is responsible for ensuring the prompt and courteous greeting of all patients, assisting patients with wayfinding, and ensuring their registration, check-in, and copay collection are complete

• Responsible for ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues. Identify needs for service recovery and coordinate resolution.
• Assist with the check-out process to ensure smooth transitions through the patient visit, including scheduling of appointments and follow-ups.
• Trains new and current staff on registrar functions. Adheres to departmental and JMG wide initiatives related to registration workflow changes (i.e., patient portal, referral module). Addresses any workflow issues and provides recommendations for improvement to the Floor Manager and SCP Building Administrator.
• Promptly and warmly greets all patients and visitors when they arrive on the floor and directs patients to waiting area.
• Performs patient check-in processes: Updates demographic and insurance information, obtains referrals and links to referral module, collects co-pays, schedules appointments, ensures required forms are completed and signed by patient.
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI finger print based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educashy;tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.