Customer Service Rep

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

As the Customer Service Representative, you will provide exceptional service to both B2B and B2C clients by addressing inquiries, resolving concerns, and ensuring satisfaction with our water filtration products and services. Under the guidance of Customer Service Supervisor, you will help customers find the best solutions for their water quality needs, applying your knowledge of water filtration systems and ability to troubleshoot technical issues,

You Will:

• Respond to customer inquiries via calls and emails regarding water filtration products, services, and water quality concerns.

• Provide detailed information on product specifications, features, benefits, and maintenance to support informed purchasing decisions.

• Manage orders, track shipments, and coordinate returns or exchanges as necessary.

• Educate customers on water quality, filtration options, and regular system maintenance to maximize product performance and lifespan.

• Address customer complaints and escalate complex issues to appropriate departments when required.

• Document customer interactions, service requests, and technical issues in the CRM system for accurate records and follow-up.

• Collaborate with sales, technical support, and operations teams to deliver seamless customer experiences and resolve product or service-related issues efficiently.

You Have:

• A high school diploma or equivalent required.

• 1+ year of experience in a high-volume customer service role.

• Ability to understand and explain technical concepts related to water filtration systems.

• Proficiency in CRM systems, Microsoft Office Suite, and relevant computer applications.

• Strong typing, grammar, and phone etiquette skills.

• Knowledge of customer service principles and practices.

The expected salary range for this position is $18 - $22 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.