Asc IT Applications Analyst - Intern/Co-op conversion (Mills)

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This is the first level of the IT Application Analyst classification hierarchy. Employees at this level solve problems, in application areas of specialization, with general supervision. Incumbents are expected to develop advanced skills and the ability to work with greater independence with more Sr Applications Analyst supervision. They effectively apply fundamental concepts and procedures to work that is fairly complex and varied.

Responsibilities

* In Support Role: Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Works with Senior level and above on responses for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users and answers users questions.
* Troubleshoots issues and implements fixes to assigned solutions. Is able to work effectively with defined direction requiring greater judgment.
* Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience. Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.
* Exhibits maturity, confidence and a proper level of assertiveness when needed. Effectively handles stress and frustration. Demonstrates the ability to absorb change and continue with positive results.
* Collaborate with senior IT Application Analysts to implement and/or support (broke-fix, defects, maintenance, patches, upgrades, service packages) applications and solutions.
* Performs routine maintenance for emergency patches, service packs and upgrades (software) for assigned application/project. Involves working with operations/DBAs. Updates documentation of Atrium Discovery and Dependency Mapping (ADDM), Einstein, etc.
* Utilizes appropriate Human Performance tools effectively in the course of activities, especially testing and implementation activities.
* Works with Senior level to provide recommendations and assist in decision making on their assigned systems
* Researches and analyzes new technology
* Designs small modifications for solutions based on defined requirements.
* Programs in required programming languages, database SQL, report writing, ETL, Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Assist with specific design and code walk-thru's.
* Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes

Basic Qualifications

• Bachelor's in Computer Science or related degree

Preferred Qualifications

* Only previous Duke Energy interns/co-ops may be considered.

* Less than two years coding/programming, trouble-shooting, problem-solving, logical design, SQL coding, Business Requirements analysis

* Demonstrated strong analytical and communication skills

* Ability to work effectively with customers, IT management and teammates.

Working Conditions

*Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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