Customer Implementation Specialist

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Stericycle's Customer Contract data is key to the Service, Billing, and Invoicing success metrics within the Commercial Process Operations Organization. This position supports Stericycle's Commercial team by creating and maintaining all service, pricing, fee and price increase data in Stericycle's CRM and Invoicing systems for large, high-revenue accounts. This activity is critical for accuracy when onboarding multi-million dollar customers, maximizing revenue through correct contractual pricing adjustments and surcharges, and ensuring that Stericycle's equipment is retained in the event a large customer terminates their service. It is also critical for customer onboarding as contracts are renegotiated, as new locations are added, and to provide timely execution of requests to modify services and equipment for high-value accounts.

* Responsible for customer and contract creation through manual data entry, as well as through spreadsheet-based mass-data utilities.
* Accountable for validating all customer pricing and fee data as any changes are made to individual customer locations.
* Executes corrections on any inaccuracies discovered in customer contract data. Updates and maintains equipment records to ensure accurate order generation and invoicing. Must be able to deliver high volume of work with extreme accuracy.
* Is fluent (and remains current) in all service lines offered in Stericycle's Secure Information Destruction (SID) and Regulated Waste Compliance Services (RWCS) divisions in both the US and Canada, as well as every iteration of pricing methodology and fees for all Accounts.
* Responsible for editing data in multiple systems including Salesforce, SAP and Salesforce Dataloader.
* Receives, organizes and executes data projects. This includes pulling and comparing reports from CRM and other systems, interpreting that data on behalf of other partners, identifying and raising technical/system issues and communicating results and progress back to various partners.
* Maintains intake of project requests from various partners and provides feedback/status to those partners.
* Works with business leaders to identify opportunities for improvement.
* Collaborate with team members to collect and analyze data.
* Perform other duties and responsibilities, as assigned

* Bachelor's degree with an emphasis in business or communication or the equivalent in related work experience
* One to four years of data analysis experience
* Demonstrated experience in data management and CRM systems preferred
* Demonstrates expert level proficiency in Microsoft Office products including Word, Excel.

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.