IT Instructional/ Classroom Support Professional III

Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Client Engagement and Support aids and collaborates with students, faculty, and staff across campus to provide IT services and resources. This unit delivers leadership and support for educational technologies that includes learning management systems; audiovisual (A/V) and videoconferencing technology within classrooms and conference rooms - coupled with telemedicine support; device (computer) support for students, faculty and staff; campus computer labs; enterprise research application tools; augmented/virtual reality solutions (AR/VR); and other emerging technologies. This unit also delivers project management, communications, and technical instruction to ensure IT and University projects and services are delivered successfully while keeping the ECU campus community informed of the latest IT technologies, tools, upgrades, and initiatives available to the university.

By providing leadership in all facades of technology we aim to improve the teaching, learning, research, and distance education experience across the institution. Our staff prides itself with supporting the campus community by providing relevant and up to date technology training, and to ensure we are adhering to and executing on the best practices of securing institutional data, IT Accessibility, and integrating Universal Design for Learning.

Client Engagement and Support consists of the following teams: Learning Technologies Implementation and Support (Administration and Support, and Training, Development and User Education); A/V Design and Engineering; Desktop Engineering ( DTE); Client Services and Support (A/V Services and Support, Research and Multimedia Services, Communications & Online Content Management, and IT Asset Management); Project Management Office; Service Management (Pirate Techs - Service Desk (SD), Pirate Techs - Technology Support Centers ( TSC), Desktop Technologies Support East ( DTSE), Desktop Support West ( DTSW), Labs & Advanced Technologies, ITSM | PPM Services and Support, and Coastal Studies Institute ( CSI)).

The purpose of this position is to provide project management, technical leadership and strategic direction in the technology areas of AV, Video Conferencing, and Lecture Capture to East Carolina University in classrooms, conference rooms, building and large consulting projects.

This includes working along with a team of IT professionals and being responsible for large projects involving audio visual technology, video conferencing and video conferencing infrastructure, lecture capture, and other classroom technology. This team is responsible for creating and maintaining life cycle refreshes, adding new technology to buildings and ensuring the technology adds value to the student and faculty experience. The position is required to manage technology projects annually which includes oversight for the project design, purchasing, and vendor completion.

This team is responsible for working with departmental IT staff and nontechnical staff and faculty to assess needs and develop standards and systems to meet various needs across campus. This includes working with distributed IT leaders, architects, consultants, and general contractors on new construction projects and to design and implement college projects. This work requires the team leaders to perform needs assessments, program design, develop bids, integrate technology, solve installation issues, understand and successfully complete state inspections, training IT and departmental staff, and ultimately project completion.

This position is responsible for managing large issues including complex technical issues that require technical experts from teams across ITCS. This position serves as the technical leader for the team, as well as knowledge leader for campus in the area of learning space design, AV, Video Conferencing, and lecture capture technology. This position will also be the lead AV programmer for the team that will coordinate programming projects with the rest of the team.

AV Project Coordination-Provide project reporting and documentation to keep projects on track and identify developing issues. Provide training for Classroom Technologies and Learning
Platform staff as well as faculty and students. Research AV control, new technology,
trends and standards to determine new technology to meet needs and ECU on track
with AV technology and relevant.

AV Programming-Will be the primary audio-visual developer for the ECU AV Design and Engineering ( AVDE) team. Generates the standards and guidelines, with the AVDE managers guidance, for the ECU AVDE team related to all AV programming. Generate and modify Crestron and Extron AV programming. This includes trouble shooting existing programming and modifying as needed to meet new equipment or functional requirements. This position will be the primary liaison to the ECU network security and analysis team to ensure proper VLAN and IP requirements and troubleshooting. Technical support of the hardware and software of university owned systems, including but not limited to Crestron, Extron, Q-sys, Biamp, Cisco, Sony.

Planning - Stay up to date on AV, lecture capture, and video conferencing technology trends to ensure interoperability with user owned equipment and equipment continues to meet the needs of campus constituents. Assist the AVDE Manager with maintaining a technology life cycle plan and metrics to ensure equipment is reaching its life expectancy while monitoring the mean time before failure expectancy to manage a minimum class down time. Extensive planning includes video conferencing, departmental classrooms and general classroom AV, lecture capture, and future AV installations.

Technical Leadership - This position leads AV, video conferencing, and lecture capture technology trends and the development in the industry to determine how it will affect technology at ECU.
Provide technical leadership to campus AV teams and stakeholders to ensure an understanding of AV technology integration, capabilities, and user needs. Coordinate a team of professionals to ensure their individual and group work maintains a high level of success by ensuring projects and tasks are distributed in a well thought out manner. Support staff innovation and creativity in finding answers to technology challenges and solving problems. Develop standards for the campus by working with campus committees and other technical leaders to ensure buy in and technology success.

Consulting-Consult with distributed technologist across campus and unit representatives to access AV needs and requirements for AV designs. Develop and design program reports to full describe AV system functions. The program reports will indicate limitations along with equipment lists and estimates. These program reports should include service level of support and functionality to set expectations for department representatives. Upon approval of the program report, develop a scope of work for AV integrator and obtain quotes. Coordinate all internal service providers and external vendors necessary for the AV system to ensure all requirements are met and the best quality solution is provided. Schedule rooms for the installation phases. This will include coordination with facilities, networking, and the AV vendor.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

This position may be eligible for Flexible Work Arrangements ( FWA) under the ECU FWA Policy.

Contingent upon availability of funds.

Bachelor's degree and 4 years of relevant experience or equivalent combination of education and experience.

NA

The following education and experience is preferred:
* Bachelor's degree in information technology, engineering, telecommunications, computer science, or other discipline related to the area of assignment and four years of progressive experience in the field of information technology.
* CTS-I Certified Technology Specialist Installer- a specialty credential for certified CTS professionals who design audiovisual systems
* Extron Control Specialist Training
* Extron Control Professional Training
* Foundations of Crestron Programming ( CTI-P101) Training
* Crestron Intermediate System Programming ( CTI-P201)
* Over five years of audiovisual experience within Higher Education

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.