Ambulatory Operations Manager

Education:
Bachelor's Degree in business management, health care administration, or related field required.

Licensures/Certifications:

Not Applicable

Experience:

Three years' relevant experience in health care operations and management.

Skills:

• Knowledge of medical and insurance terminology
• Skill in oral and written communication
• Skill in providing customer service
• Ability to analyze and interpret routine data
• Skill in using computerized medical record system
• Ability to manage multiple tasks and deadlines
• Basic knowledge of performance improvement principles
• General knowledge of medical office practices and procedures
• Ability to work independently and in a team environment
• General knowledge of pharmaceutical and medical supply provision processes

Principal Duties and Responsibilities:

• Promotes achievement of GBMC mission, vision, values, and the four aims; Moves improvement work forward; Assists in identification, prioritization, and implementation of process improvement projects and goals.

• Audits and monitors Agency compliance with regulations, and GBMC policies and procedures.

• Manages operational and administrative functions for areas of responsibility, providing day-to-day oversight and supervision; oversees multifaceted computerized scheduling and billing processes; coordinates with staff, third-party vendors, and other healthcare system departments to ensure delivery of care.

• Maintains file of complete and accurate Agency staffing.

• Supports the overall measurement, tracking, and improvement of patient experience and access; participates in the planning and promotion of community outreach and marketing activities.

• Data/metrics and trends reporting.

• Under direction of administrators and directors assists in maintaining and documenting compliance with regulatory standards; assists in the maintenance of policies, procedures, and standard work.

• Establish effective relationships and open lines of communication.

• Manages human resources within established productivity guidelines and the personnel budget. Facilitates onboarding, training and development efforts. Maintains employee competencies. Monitors and reviews work performance of the staff. Interviews and selects personnel. Addresses employee performance and corrective actions plans with confidentiality.

• Agency Time and Attendance tracking.

• Supports data collection and analysis to facilitate key performance indicators and safety, quality, and process improvement work;

• Performs other project work and duties as assigned.
• Navigates the healthcare system and provides resources to patients and physicians when needed. Gathers materials, obtains documents and background information, and assists in development and preparation of a variety of confidential, specialized, and/or recurring reports and other purposes.
• Ensures equipment and supply levels are appropriately maintained by maintaining records, arranging for repairs, and recommending new supplies.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.