Clerical Assistant 3

Are you an experienced administrative professional who excels in detail-oriented tasks and has a genuine enthusiasm for providing excellent customer service? The Department of Transportation is looking for a Clerical Assistant 3 to assist with the auditing of REAL ID documentation, ensuring it meets Commonwealth standards. Your expertise could be the key to ensuring compliance and enhancing the overall customer experience. If you are ready to take on this challenge, we would love to hear from you!

In this role, you will provide support to central office staff, Driver License Center employees, and various stakeholders with inquiries and issues related to REAL ID documentation and its processing. Your duties will include auditing the documents submitted at Driver License Centers for REAL ID products; ensuring the accuracy and completeness of all submissions; and providing final approval for REAL ID applications.

Additionally, you will be responsible for researching, processing, and communicating relevant information to customers while adhering to established turnaround times. This will involve making necessary record adjustments to rectify errors; correcting typographical mistakes; verifying social security numbers via the Social Security Online Verification platform; and conducting identity checks for REAL ID applicants to ensure compliance with the REAL ID Act and related regulations.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 75 hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch
• The position may require mandatory overtime, including Saturday hours.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.
  

Legal Requirement:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).