Account Svcs-Assoc Dir

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...
Our success depends on delighting our customers and making sure they stick around. You'll be leading the team that handles post-sales relationships with our clients, ensuring that their expectations are met or exceeded. In addition to organizing and supervising the team's work, you'll build a great environment for your team by providing transparency, direction and feedback. Living up to our customer commitments is a top priority-you'll play a key role in making sure we do exactly that.

• Leading a team of Client Service Managers, planning and reviewing their work, removing barriers and solving problems to help them be maximally productive.
• Overseeing customer performance analysis related to post-sales support in areas of SLA compliance, Service Delivery, Billing and overall account support.
• Guiding team members in dealing with especially challenging service issues.
• Ensuring team members maintain strong customer relationships.
• Setting departmental goals and budgets.
• Initiating new processes to improve the team's performance.

What we're looking for...
Truly a "people person," your outstanding interpersonal skills mean you're able to build positive relationships with a variety of people, including C-suite executives. And as a leader, you're able to build engagement, motivation, and a sense of ownership in your team members. You're comfortable leading a technical function-complex integrated solutions are your specialty. You understand our responsibility to our customers, and you're excited to help us live up to it.
You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Project and program management experience.

Even better if you have one or more of the following:

• A degree.
• Led a team.
• Five or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
• Experience with service assurance (incident management), service delivery, finance/billing and contract management
• Experience working with global service desk and incident management functions.
• Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
• Certifications, like Cisco or ITIL Foundations V3 through Expert level.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.