Special Events Account Executive

BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service

RESPONSIBILITIES:

* Establish, grow and maintain effective relationships with assigned accounts

* Answer incoming sales calls, written inquiries, and inbound requests

* Develop and maintain relationships with special events clients

* Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.

* Present company products and services to both current and prospective clients

* Prepare price quotes to new and existing clients

* Attend networking and industry events to help promote the AFR brand

* Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)

* Assist in Collections efforts for all assigned Special Events Accounts

* Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)

* Review and report complaints received from customers and recommend corrective action to management

* Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.

* Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.

* Identify and research potential sales leads to visit, along with leads generated by inside sales team.

* Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.

* Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.

* Entering information related to potential leads and existing clients

* Create presentations for client's individual event needs, as well as in-person meetings.

* Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.

* Communicate rental policies to clients. Manage client expectations with clear and consistent communication.

* Attend all Sales/Ops weekly meetings

* Attend 3-5 Networking Events per month

* Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.

* Assist in communication with clients related to aging and billing.

SKILLS:

* Excellent oral and written communication and presentation skills

* Solid computer skills (Salesforce & Microsoft knowledge preferred)

* Customer service, interpersonal and negotiation skills

* Organization, planning and time management skills

* Stellar networking skills

* Excels in new account business development

* Experience in sales calls and in-person presentations

EDUCATION/TRAINING: Bachelor's degree or equivalent

EXPERIENCE: Two or more years of outside sales success