Mission Support Coordinator

Position Summary:

The Mission Support Coordinator is responsible for providing essential mission support activities to assist Ohio chapter staff to remain focused on key mission areas. The position will work collaboratively with staff and constituents. The position will be assigned to Central Ohio and Northwest Ohio chapters and will work with other Ohio Mission Support staff to identify efficiencies and streamline processes to provide highly effective support service to the Ohio chapters.

Responsibilities

Essential functions and responsibilities include, but are not limited to:

• Operational Support
  
  
  
  • Lead mail and cash processing activities and ensure chapter mail is handled according to Association standards
  • Answer phones, triage calls, voicemails and provide high level customer service
  • Lead event sponsorship invoicing activities and manage sponsorship forms and tracking in systems
  • Assist with office operations at all chapter locations including lease process details, office openings and closings; equipment ordering, inventory and office contract services such as cleaning and maintenance.
  • Manage office equipment & supply ordering, and inventory
  • Assist with new hire processes of computer assignment, phone, business cards
  
  
  
  
• Development Support
  
  
  
  • Provide customer service to event constituents
  • Assist with coding donor gifts and researching donor history in Team Approach, Results Plus, and/or Luminate data systems
  • Provide fundraising support to development and finance teams related to data reports sponsorship management, invoicing, matching gift processing, and general customer support.
  • Coordinate event mailings and e-communications to constituent event participants
  • Attend chapter events to assist as needed
  • Provide support for other projects as needed.
  
  
  
  

Qualifications

• Associate's degree or equivalent experience; bachelor's degree or equivalent experience preferred.
• Minimum 3-5 years' professional experience in office administration

Knowledge, Skills and Abilities

• Must possess exceptional customer service skills; ability to communicate over the phone and in-person with staff and external constituents.
• Strong computer skills, proficient with Microsoft Office products, Google Suite and ability to learn Association specific programs such as Personify and Luminate.
• High degree of diligence
• Ability to be flexible and adapt to a fast-paced work environment.
• Ability to bend, stoop, lift, and transport up to 20lbs of materials or equipment.
• Ability to work occasional evenings and weekends as needed for the job.
• Ability and willingness to travel to Toledo Chapter office monthly and to chapter events as needed
• You must possess a valid driver's license, access to a reliable vehicle, safe driving record and proof of insurance.

Title: Mission Support Coordinator

Position Location: Columbus, OH

Full-time, based on a minimum of 37.5 hours per week

Position Grade: 203 Non-Exempt (hourly)

Reports To: Mission Support Director

Who We Are:

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.

The Alzheimer's Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.