Patient Services Representative, MRI - Twin Cities Orthopedics

The Patient Services Representative - MRI is responsible for patient registration and check in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits.

This is a part-time role working 4pm-8pm, Monday-Wednesday in Edina and, Thursday-Friday at Burnsville, or coverage as needed at either site.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.

Twin Cities Orthopedic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement & more.

Essential Functions:
* Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
* Verify and document insurance information as defined by current business practices
* Accurate and timely scheduling of new and existing patients in the current practice management system
* Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
* Verify active insurance coverage and benefits for imaging
* Initiate prior authorization request and follow-up as necessary
* Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
* Chart preparation and management
* Maintain timely communication with patients, families, and staff
* Any and all other duties as assigned

Education and Experience Requirements:
* High School diploma/GED or equivalent
* Customer service experience required
* Administrative or Medical Office experience preferred
* Insurance prior authorization experience strongly preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job-required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours
• Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Communicate and interact respectfully and professionally.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.

Environmental Conditions:

• Clinic setting

Notes

• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.