Service Representative III

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Service Representative Position Summary:

The Service Representative gives direction to provide efficient access to ensure patient safety. Successfully meets the challenges of accurately scheduling, appropriately managing and implementing provider scheduling templates, registering, and supporting multiple hospital clinics, rehab disciplines and/or departments. The Service Representative displays leadership in working collaboratively with other members of the health care team, ensuring patient needs are met in a timely manner resulting in both patient and physician satisfaction. The position will maintain and develop processes to policies with the focus on increasing access.

Service Representative Key Accountabilities:

• Assists Service Representative Supervisor in orientation and training to increase competency.
• Acts as initial contact for problem resolution of customer needs, manages clinic scheduling, answers and directs telephone calls in a polite and informative manner.
• Communicates with other areas of the organization at multiples levels both providers, leadership and frontline staff to promote a collaborative work environment.
• Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
• Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
• Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and increased access.

Work Hours: Full time/ 40 hrs/wk

Shift: 8am-4:30pm

Work Location: St. Petersburg, FL

Service Representative Qualifications:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required.
• Minimum of 4 years of healthcare business office knowledge with procedures including: registration, scheduling, medical record management, insurance required. Must also have advanced understanding of medical terminology.
• Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public.

Salary Range: Minimum 18.47 per hour - Maximum 29.55 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.