Senior Operations Engineer

Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers.

This is a Work from Home position within the U.S.

• Provide data support for the AZNet Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
• Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
• Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to State of Arizona network.
• Maintain current knowledge base regarding complex routing, switching
• Monitor and analyze performance across the State of Arizona networks.
• Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
• Troubleshoot and resolve complex issues
• Provide high-level off-hours support on a rotating basis with other engineers
• Develop and overseesubordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
• Maintain network monitoring applications, equipment and utilities as needed.
• Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.
• Create and maintain network documentation and reports as required
• Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues.
• Provides ongoing configuration of the State of Arizona's Cisco SD-WAN environment.
• Configure Cisco Switches using a combination of CLI and Cisco DNAC.

Minimum:

• Bachelor's degree plus 5+ years related experience or equivalent combination of education and experience.
• Cisco CCNA
• Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics
• Direct customer interaction communication skills
• Proficient PC skills in office applications and network connectivity configuration
• Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
• Must be available 24/7 for outages and maintenance window work.
• Strong communication (oral and written), customer service, organizational and multi-tasking skills.

Preferred Qualifications:

• Cisco Layer 2 & 3 switch and router configuration and management
• Cisco CCNP
• Proven analytical and problem-solving abilities
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.