Income Audit Supervisor

Loews Hotels, LLC.
United States, Tennessee, Nashville
Nov 14, 2024
Income Audit Supervisor Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests. Job Specific Supervises the accuracy verification of Front Office, Food and Beverage and other revenue center activities Oversees the daily balancing of cash, direct bill, credit card and other revenue related accounts Maintains accurate up to date reference documentation regarding all standard rates, group and special rates, packages and promotions offered by the Loews Hotels at Universal Studios Escape Monitors the daily auditing of banquet checks, event orders, cover counts and guarantees to ensure accuracy and completeness of information and billing Supervises review of group room block-pick-up/attrition figures and verification of accuracy and completeness of room charges and complimentary rooms provided Oversees review of adjustments, paid-outs and miscellaneous charges to ensure appropriateness and conformity to established procedure, initiates correction where necessary, reports deviations to management Ensures submittal of all allowance vouchers to appropriate management for review and approval Performs adjustments of Daily Activities Report to reflect rebates and miscellaneous charges, daily Supervises tracking and reporting activities related to pooled gratuities, charged tips, sub contractor revenue splits Monitors rate variance investigation and reporting activities Supervises/assists in the preparation and distribution of daily activities reports Assists in the investigation and correction of errors and discrepancies discovered in the audit process Ensures accuracy and timeliness of audit completion Prepares and inputs daily journal entries Assigns appropriate General Ledger control numbers to all miscellaneous charges and rebates Prepares General Ledger deposits Assists in the investigation of overages/shortages that may be discovered by the audit or General Cashier Assists Accounting Supervisor in performance of General Cashier, house bank audits Prepares periodic reports analyzing Front Office, Food and Beverage, and other revenue center operations Recommends procedural changes where necessary to correct deficiencies Assists in the General Ledger reconciliation Assists in the end of month closing activities and reconciliation of clearing accounts Interviews, selects, trains, appraises, coaches, counsels and disciplines personnel according to Loews Hotels standards Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Develops/approves all departmental schedules Ensures adherence to all departmental and Loews Hotels guidelines, policies and procedures Responsible for the smooth, efficient, cost effective operation of Audit department Reviews/maintains daily payroll report/records, maintaining labor cost within established budgetary limits Reviews/approves all department storeroom/purchase requisitions, ensures that operational cost are kept within forecasted budgetary guidelines Evaluates individual employee performance, determines areas in need of improvement, or requirements for advancement, establishes goals, objectives and training needs required to achieve same Attends required hotel meetings to: keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotel Conducts departmental meetings as required to communicate effectively with all Audit Department personnel to ensure that they are kept current with pertinent hotel information and activities Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards