Business Operations Analyst- Process Improvement

Seneca Technologiesis part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Technologies is seeking a Business Operations Analyst- Process Improvementin Washington, DC. The objective of this work is to support a large GenAI program for our IRS customer.

Responsibilities include, but are not limited to:

The Business Process Engineer works closely with various stakeholders across the agency to solicit, document, analyze, improve, and streamline business processes and workflows to track and manage impact of 6 Generative AI product implementations. They will communicate clearly with clients, stakeholders, and team members, generating communications, documentation, and executive-level briefs, and other communications. The BPE will identify and design impact measurement methods for our use cases, track user adoption over time, and actively identify risks in user adoption across user groups. In addition to end customers, the BPE will introduce efficiencies on the team, improving how the team operates and conducts work.

Basic Qualifications:

• Ability to facilitate client meetings and workshops to define, deconstruct, and re-engineer client business processes
• Strong quantitative analytical skills using Excel, R, data visualization
• Statistical analysis experience (use of statistical software such as SPSS, SAS, Stata, MATLAB, R)
• Visualization Experience (PowerBI, Tableau, Qlik, etc.)
• Strong presentation development and writing skills (e.g., proficient in Microsoft PowerPoint and Word)
• Ability to obtain and maintain an IRS security clearance