Sr. Collections Officer (Hybrid Remote)

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Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 9 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Sr. Collections Officer exists to perform all phases of collections and minimize losses while establishing and maintaining effective relations with members to obtain superior collection results. This position is responsible for working higher level collections and to assist in training and mentoring collection staff.

Supervisory Responsibilities:

No direct reports

Essential Functions:

• Contact borrowers with past due loans and credit cards to collect past due funds and/or to establish repayment plans. Contact co-makers on loans that are not being paid by the borrowers.
• Manage activities to achieve superior results and meet Collection Department's goals and objectives on a consistent basis.
• Collect negative balance amounts from members whose checking and saving accounts have gone negative.
• Handle all aspects of repossessions, bankruptcies, and foreclosures.
• Be a direct contact for Collection attorney's and Legal matters.
• Assist in the training of collectors.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Demonstrated proficiency in using collection techniques and knowledge of laws and regulations related to all facets of collection.
• Strong interpersonal and communication skills to ensure personnel or member related issues are handled in a fair, consistent manner.
• Proven tact and excellent negotiation skills.
• Strong ability to remain professional in dealing with difficult situations.
• Strong organizational skills and attention to detail.
• Ability to work through member situations and provide effective and accurate resolutions.
• Strong technical skills and ability to work with multiple systems.
• Ability to work Thursday and Friday evenings, on a rotation basis.

Education / Experience:

• Associate degree in business administration or related discipline or equivalent experience.
• Five plus years of experience in active Collections Department, preferably within a financial institution.

Diamond Credit Union is an Equal Opportunity Employer.