Enclave Support Specialist

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Job Summary

Supervise, train, and support employees (participants) assigned to group supported employment or enclave. Maintain all requisite records and reports to include daily notes, goal tracking, case notes, attendance reports, and all other assigned reporting. Drive a ServiceSource vehicle to the assigned jobsite.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee daily operations at the work-site to include supervision of specific group employees, fulfillment of contractual obligations and quality control of all work produced by enclave employees, while maintaining a healthy and safe work environment.

• Work cooperatively with the assigned Vocational Rehabilitation Specialist (VRS) in order to implement, monitor and review employee training programs and individual program plans. Consult with VRS to provide crisis intervention support and as determined by the interdisciplinary team, or emergency situation.

• Maintain attendance sheets, daily notes, case notes, incident reports, production reports and timesheets for assigned individuals as required. This includes transporting necessary paperwork to supervisor for approval prior to any deadlines.

• Participate in individual program plan review of assigned employees. Be a resource to the employee, family and employer.

• Provide Person Centered Planning (PCP) by remaining knowledgeable of each assigned employee's program. Implement the initiate active participation in daily operations. Follow outcomes, strategies, protocols, etc., as written.

Additional Responsibilities

• Ensure assigned employees receive continual supervision and support.

• Ensure assigned employees meet all contract required production and performance goals.

• Support assigned employees in utilizing his/her/their skills and abilities through hands on instruction and supervision.

• Maintain knowledge of contract requirements.

• Maintain regular communication with work-site supervisor.

• Attend internal meetings.

• Understand and comply will all ServiceSource and customer policies and procedures.

• Provide input/support in the areas of program development and implementation. Attend meetings with employees as assigned.

• Maintain familiarity with behavior management techniques.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: One-year related experience working with people with disabilities or related field.

• Preferred: Bachelor's degree in Vocational Education, Special Education, Psychology, or related field.

• Required: Three years' experience working with people with disabilities, including writing and implementation of PCP, crisis intervention and use of behavior management techniques.

• Must hold or be able to obtain any government required clearance levels (e.g., secret, top secret, etc.) that apply or may become applicable to this position.

• Must be able to pass criminal and drug screening background checks to meet current government eligibility requirements that apply or become applicable to this position.

• Ability to maintain current First Aid and CPR certification.

• Drriving is a requirement for this position. The incumbent must have a valid driver's license to transport individuals in the company's vehicle.

Knowledge, Skills, and Abilities

• Computer knowledge and experience leading to proficiency in software packages and/or spreadsheet operations.

• Prior custodial experience and/or knowledge in the use of commercial cleaning solutions.

• Prior knowledge of Medicaid Waiver documentation requirements and regulations.

Supervision Received

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk, and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer - For Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information