FUNCTIONAL ANALYST (HYBRID)

Compass Group, the world's largest contract foodservice company, has a Great Opportunity for career development and growth here in our Charlotte, NC office for our Compass Technology Group in the role of Functional Analyst on the MySTAFF project

MySTAFF is a Scheduling, Time and Attendance tracker and Payroll application that offers functionality in the desktop and mobile platforms.

Primary Responsibilities:

• The Functional Analyst will provide system analysis, configuration, QA and support for Enterprise level time and attendance applications. Key responsibilities include but not limited to:
• Work directly with business team members, developers, and user community to identify business needs and interpret them as application requirements primarily related to time and attendance/payroll systems
• Configure complex business pay and entitlement rules in the application pertaining to state and federal labor laws such as overtime, vacation, guarantee, grace pay etc.
• Assist the business with the creation, testing and implementation of feature enhancements with web-based time and attendance/payroll applications
• Provide second level support
• Draft requirements and specifications documentation, complete to signoff and validate deliverables to specifications
• Function as primary liaison between business and developers
• Write and execute functional test scripts and coordinate with other analysts for system integration testing
• Learn about Compass's complex business and facilitate initiatives and decisions across many user groups.

Qualifications:

• Bachelor's degree required.
• At least 5 years of experience in functional analysis role, preferably on a time and attendance system
• US citizens and Green Card holders only
• A solid track record of the following are a must:
• Team-orientation with a desire to build positive, effective relationships
• Excellent organizational and time management skills
• Proven experience in software requirements elicitation
• Being proactive in organizing people and tasks in order to meet deadlines. Ability to question whether certain functionality is a must have or not in order to control scope
• Thinking through problems and suggested solutions to identify strengths and weaknesses in the solution with an eye to future supportability and growth
• Active listening: Asking questions in order to ensure that what is being said is being fully understood
• Proactive communication: Consistently keep management and team members advised on progress through effective communication
• On time development of user stories, application requirements, and/or process flow diagrams
• Use of various requirements elicitation techniques, such as end user interviews, job shadowing, brainstorming, business process analysis and process flow documentation, facilitation
• The ability to work independently and in a team environment
• Creative problem solving skills
• Managing conflicting priorities and gaining consensus across multiple user groups
• Committed and enthusiastic approach to supporting business customers and end users.
• Excellent written and verbal communication skills

Special Skills Desired:

• Experience with time and attendance systems and configuration of complex pay rules
• Experience with a formal SDLC
• Experience working in an Agile / Scrum environment
• Formal training or certification in Business Analysis, group facilitation
• Experience with SQL queries