Parts ID Specialist

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Parts Specialist ID II role that is critical to the success of the Parts Division. The Parts Specialist provides timely replacement parts information to the Field Representatives using various resources including replacement parts lists and product engineering and product documentation catalogues. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote, MN Preferred

What you will do:

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts
• Advises all personnel of any changes pertaining to Parts identification via written communication
• Maintains excellent working knowledge of all computer programs related to Parts activity
• Maintains current on product knowledge as it relates to their Parts ID job
• Demonstrates a commitment to act as mentor to other members within the group
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
• Documents identification of parts to the customer via a Help Desk based software system
• Requests are received via e-mail & phone in a fast-paced environment

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of related experience
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• 1 + year of Oracle or SAP
• 1 + year of Salesforce
• Work experience in an Agile environment

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