Community Technology Support Coordinator

Vi Living
paid time off, tuition reimbursement, 401(k)
United States, South Carolina, Hilton Head Island
Nov 04, 2024
Overview Actively interviewing! Pay: $25.05 to $31.32 or MORE based on experience. Schedule: Monday to Friday, 9 AM - 5:30 PM including some evenings as weekends Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training and development Tuition Reimbursement Luxury work environment Meaningful and rewarding work TidePointe, a Vi Community, is located at 700 TidePointe Way, Hilton Head Island, SC 29928 Responsibilities Resident Technology Support Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule. Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices. Staff Technology Support Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff. Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications. Addresses support requests/tickets in a timely and customer-friendly manner. Community Technology Support Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage. Serves as point of contact for various corporate technology projects and initiatives. Qualifications Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred. Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required. Licensure / Certification: Microsoft, A+ or other technology certifications preferred. Pay Range USD $25.05 - USD $31.32 /Hr.