Customer Operations - Billing Specialist

Your Title: Customer Operations-Billing Specialist

Job Location: Minnetonka, MN-Hybrid or US Remote

Our Department: Customer Operations/PeopleNet

Are you ready to transform the future of freight and drive innovation in the trucking industry? Join Trimble Transportation, where we empower shippers and carriers with cutting-edge mobility, enterprise, and visibility software tools to boost efficiency, reduce costs, and optimize operations

What You Will Do

As a Senior Billing & Invoicing Specialist, you will handle de-escalation, investigation, and resolution of customer inquiries, ensuring smooth and efficient communication across phone, email, and video channels. This role requires expert management of billing issues with empathy, analytical problem-solving, and collaboration across departments to address root causes and prevent future issues. You'll contribute to process improvements, testing new solutions, and refining business practices, all while staying ahead of industry trends. As a senior team member, you'll bring valuable expertise, foster collaboration, and help drive continuous improvement across the organization.

• Process execution and analysis:

  • Intake, investigation, and resolution of assigned escalations in accordance with team and company expectations, manage work from CRM queues and/or email as needed, respond to inquiries from internal partners and customers as needed, schedule meetings with internal partners and customers, document new processes for performance assessments, aid in special operations projects.

• Analysis of customers' requests for financial restitution:

  • Partner with Customer Operations Analyst to analyze the root cause of customers' requests and dissatisfaction to prevent recurrence.

What Skills & Experience You Should Bring

• Bachelor's Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields.

• 2 + years experience in working directly with customers on billing/invoicing issues.

• Demonstrated ability to synthesize information from customer complaints, coordinate solutions with speed and accuracy among needed parties, and engage directly with customers in a calm and objective manner.

• Demonstrated customer focus, critical thinking, and problem solving abilities.

• Experience managing data within Microsoft Excel or Google Sheets.

• Ability to balance customer needs with procedural integrity.

• Strong ability to simplify complex information and make it understandable and persuasive to others.

• Demonstrated ability to manage conflict and disagreement towards resolution within and outside of the team.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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